IKEOGU FELIX CHIDERA

Quality & Regulatory Compliance Specialist | ISO 9001:2015 Certified

London, GB.

About

Highly analytical and results-driven Quality & Regulatory Compliance Specialist with a proven track record in regulated environments, leveraging ISO 9001:2015 Internal Auditor certification and Six Sigma methodologies. Adept at leading accredited management systems, driving continuous improvement, and ensuring rigorous adherence to quality and compliance standards across diverse sectors, including care coordination and industrial quality management. Committed to fostering a 'Right First Time' culture and delivering seamless external audits.

Work

Eternal Care UK Ltd

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Support Worker/Care Coordinator

London, England, United Kingdom of Great Britain and Northern Ireland

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Summary

Currently coordinating person-centred care plans and leading safeguarding processes to ensure 100% adherence to CQC standards and prevent recurrence within a regulated care environment.

Highlights

Ensured 100% adherence to CQC (Care Quality Commission) standards and internal policies by coordinating person-centred care plans, significantly enhancing service quality and regulatory compliance.

Proactively identified non-compliance through routine checks, initiating corrective actions and supporting the execution of improvement plans to uphold service integrity.

Led critical safeguarding processes and incident investigations, applying Root Cause Analysis (RCA) to achieve effective learning outcomes and prevent future recurrences.

Monitored and maintained consistent service delivery, ensuring high standards of dignity and full regulatory compliance across all operations.

AL VES NIG LTD

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Quality Manager

Lagos, Lagos State, Nigeria

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Summary

Managed the Quality Management System (QMS) in alignment with ISO 9001:2015, driving a 'Right First Time' culture and delivering comprehensive QMS training.

Highlights

Spearheaded the Quality Management System (QMS) in strict alignment with ISO 9001:2015 standards, cultivating a 'Right First Time' culture that significantly improved departmental quality adherence.

Conducted annual off-site supplier audits, ensuring 100% vendor compliance with rigorous regulatory and quality standards and mitigating supply chain risks.

Designed and delivered comprehensive QMS awareness training to all staff, markedly improving departmental accountability and achieving 95% audit readiness.

Presented monthly Quality KPI reports to the Board, leveraging Cost of Poor Quality (CoPQ) and customer satisfaction metrics to inform strategic decisions and drive continuous improvement initiatives.

Maintained meticulous documentation and governance records, ensuring full audit traceability and facilitating seamless regulatory inspections.

Education

Abia State Polytechnic

Aba, Abia State, Nigeria
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Higher National Diploma Chemistry and Biochemistry

Abia State Polytechnic

Aba, Abia State, Nigeria
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National Diploma Science Laboratory Technology

Languages

English

Certificates

ISO 9001:2015 Internal Auditor Certification

Deslog Training Institute

Quality Assurance and Quality Control Certification

Deslog Training Institute

Occupational and Environmental Safety and Health Certification

World Safety Organization

Skills

Quality Standards

ISO 9001:2015, CQC Standards, Regulatory Compliance, Quality Management Systems (QMS).

Audit Management

Internal Auditing, Supplier Auditing, Audit Readiness, Regulatory Inspections, Documentation & Governance.

Process Improvement

Six Sigma, Kaizen, PDCA Cycle, Root Cause Analysis (RCA), Corrective and Preventive Actions (CAPA), Continuous Improvement.

Compliance & Risk Management

Health and Safety Regulatory Framework, Risk Mitigation, Non-compliance Identification, Safeguarding Processes.

Leadership & Development

Team Training, Staff Development, Stakeholder Engagement, Care Coordination, Accountability.

Data & Reporting

Data Visualization Tools, Quality KPI Reporting, Cost of Poor Quality (CoPQ) Analysis, Customer Satisfaction Metrics, Strategic Decision Support.

Software & Tools

MS Office Suite, Quality Software Proficiency, Failure Mode and Effects Analysis (FMEA).